Floorbox Ltd T/A The Box Group

17-19 St. Georges Street




0203 286 7463


Quality Policy

Floorbox Ltd T/A The Box Group is committed to providing products and services that meet or exceed our customers’ expectations, technically and commercially whilst meeting our business planning targets.

To achieve this, a Business Operating System (BOS) has been established based on the following principles:


  • Satisfy current needs and identify and anticipate future requirements and expectations.
  • Deliver products and services that meet all of our customer requirements.
  • Expand our business through customer recommendation.
  • Encourage feedback to help us improve our products and services


  • Create systems that facilitate continual improvement.
  • Set, communicate and achieve quality objectives.
  • Deliver our products in a sociably responsible manner in terms of safety and environmental foot print.
  • Manage our activities to ensure they are performed at the highest standards.
  • Ensure the BOS complies with ISO 9001:2015 and other regulatory requirements by routinely reviewing its continuing suitability and continuous improvement.
  • Increase productivity, efficiency and profitability.


  • Ensure staff are competent.
  • Ensure the work environment is conducive to helping staff work effectively and efficiently.
  • Create a culture that seeks to improve performance, products and services.


  • Use suppliers and sub-contractors who share our commitment for customer satisfaction.
  • Work closely with suppliers and sub-contractors to ensure requirements are met. And where all parties benefit.