Quality Policy

Floorbox Ltd T/A The Box Group is committed to providing products and services that meet or exceed our customers’ expectations, technically and commercially whilst meeting our business planning targets.

To achieve this, a Business Operating System (BOS) has been established based on the following principles:

CUSTOMERS

Satisfy current needs and identify and anticipate future requirements and expectations.
Deliver products and services that meet all of our customer requirements.
Expand our business through customer recommendation.
Encourage feedback to help us improve our products and services

INTERNAL SYSTEMS

Create systems that facilitate continual improvement.
Set, communicate and achieve quality objectives.
Deliver our products in a sociably responsible manner in terms of safety and environmental foot print.
Manage our activities to ensure they are performed at the highest standards.
Ensure the BOS complies with ISO 9001:2015 and other regulatory requirements by routinely reviewing its continuing suitability and continuous improvement.
Increase productivity, efficiency and profitability.

STAFF

Ensure staff are competent.
Ensure the work environment is conducive to helping staff work effectively and efficiently.
Create a culture that seeks to improve performance, products and services.

SUPPLIERS

Use suppliers and sub-contractors who share our commitment for customer satisfaction.
Work closely with suppliers and sub-contractors to ensure requirements are met. And where all parties benefit.